Here you can find solutions to some issues that you might run into when using our plugins.
Importing layouts – the progress bar gets stuck at 100%
Problem: When importing a layout, the progress bar get stucks and Divi fails to complete the load.
Possible Cause: The WordFence plugin is preventing the file to be uploaded to the server.
Solution: Deactivate the WordFence plugin while you are importing the layout.
An error has occurred is appearing occasionally
Problem: The user is unable to unlock the content after one or two days of creating a password form. When entering the correct password the “An Error Has Ocurred” appears.
Possible Cause: The WordPress nonces are being cached. Nonces are used in form submisions for security reasons. If the the nonce verification fails when submitting the form, the content will not be retrieved and the above error will be thrown.
Solution: Go over your cache plugin and set a cache timeout so the page cache is cleared every 10-12 hours. This way, the nonce will be valid and the protected content will be retrieved.
Chances are that you are using WP Fastest Cache. If so, please read this:
In case you are using WP Rocket, please read this article instead: