FAQ

We’re not planning on selling Lifetime Licenses in the near future but will revisit it as soon as we have the capability!
We do currently sell Annual Licenses following the Elegant Themes Marketplace policy.

We develop plugins, but sell Annual Licenses to guarantee our premium service to every customer:

• Unlimited Website Usage
• 30 Day Money-back Guarantee
• 1 Year Support & Updates

When installing any of our plugins on your website you must activate its License in order to receive automatic updates and technical support for 1 year. (Note that products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required).

But of course once that period expires, our plugin will continue to work although it will no longer receive updates. This could lead to a possible conflict with other plugins or themes as they are being updated while ours is not.

Therefore, we can only guarantee an optimal performance and also our premium service while that License is “active”.

You could consider it like any other Service similar to ET, which you must renew annually so that all your products (Divi, etc.) are kept updated and working perfectly on your client’s website.

One of the advantages of buying Plugins or Extensions through the official “The Divi Marketplace” is that once you install these products on your client’s website, they will all work under the same Elegant Themes API.

On this matter, Elegant Themes offers you something truly useful: Divi API Keys. Instead of using your own API on all your clients’ websites, you can assign a unique API key to each website from your Elegant Themes API Dashboard, so if your client decides stop your maintenance plan at some stage in the future, you can easily disable Elegant Themes product updates without accessing that site itself.
From that moment on, then your client should acquire their own Elegant Themes API in case they want to receive new updates.

Finally, if you have any additional questions about the Marketplace, please contact the ET Support Team.

We also recommend you to check out this good post by Craig Longmuir.

We do not offer Lite / Free versions of our products. They are only available in its Premium version which includes all features because we think it is the best way for you to get to know the full power of our awesome tools.
Anyway, You have also a 30-day money back guarantee, so if you are not satisfied we will refund your money.

Yes. DiviMenus is required in order to have Floating, Sharing and On Media working.
The DiviMenus plugin is a Divi Module which includes incredible features out of the box, but you can also make it even more powerful by adding 3 incredible Add-ons.
Floating, Sharing and On Media plugins are Add-ons for DiviMenus and require DiviMenus to be pre-installed since each of them adds a different functionality.

They are two different plugins. DiviMenus is a powerful plugin designed specifically for building various types of menus with Divi. It includes two modules: DiviMenus and DiviMenus Flex. On the other hand, DonDivi Builder is a plugin that offers a range of new premium modules for Divi, one of which is DonDivi Nav Menu. This module is highly versatile and allows for the quick creation of responsive menus.

While DonDivi Nav Menu focuses on providing functionalities for designing responsive desktop and phone navigation menus, DiviMenus offers a wider range of use cases. It includes exclusive features such as the SHOW link type, circular menus, and additional add-ons like Floating, Sharing, and On Media, which further extend its capabilities.

If you’re looking to quickly create a standard menu for your header that includes collapsible dropdowns, megamenus, and even popups, then DonDivi Nav Menu might be the easier option for you. However, if you’re seeking a more creative way to navigate your content, then DiviMenus could be the better choice.

We recommend exploring the layouts and demos available on our website and YouTube channel to find inspiration and gain a better understanding of which option suits your current project best. It’s worth noting that DonDivi Builder includes multiple modules for creating various other impressive layouts, such as Gallery, Hotspots, Tabs, Grid, and more. You could even use your imagination to design a grid-based menu, similar to the main menu on our website.

The possibilities are nearly endless, and the choice ultimately depends on your specific use case. We hope this information has been helpful. If you need further assistance, please feel free to submit a ticket from your user area or contact us through our website. We’ll be delighted to assist you!

Thank you, and happy building! 🥳

Thank you! 🥳 Register here as a “DonDivi” customer and you will be able to download our Premium Layouts and also get Support directly from dondivi.com.
Note that your current account with Elegant Themes is not related to your new account with DonDivi. That is why you must register here as a new user to access our Support & Layouts.

REGISTER
Please first sign up at DonDivi.com:

> Register

SUPPORT
Once logged in, please go to Your Account > Submit Ticket.

> Submit Ticket

LAYOUTS
Once logged in, please go to Your Account > Download Layouts.

> Download Layouts

Importing DonDivi Layouts: Please watch the video and follow the steps there.

QUICK ACCESS

Once registered, you can quickly access DonDivi Help Center directly from your website.

When buying your product at DonDivi.com, an account is automatically created for you! 🥳 

As a result, you can directly download our Premium Layouts and also get Support by Log in into Your Account.

LOG IN
Please first sign in here:

> Log In

SUPPORT
Once logged in, please go to Your Account > Submit Ticket.

> Submit Ticket

LAYOUTS
Once logged in, please go to Your Account > Download Layouts.

> Download Layouts

Importing DonDivi Layouts: Please watch the video and follow the steps there.

QUICK ACCESS

You can quickly access DonDivi Help Center directly from your website.

Products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required. Just install your plugin, activate it and start using it!

When you buy a DonDivi product, you can use it forever and on as many websites as you want. However, you will only receive our support and updates for 1 year. Once your license expires, you will need to renew your purchase on Elegant Themes to receive updates and support again. This is similar to how Elegant Themes sells its products, and should be familiar to all Divi customers.

The only difference between the “Divi Marketplace” version and the “DonDivi version” on our site is the License key.

Nothing to worry about!

More info: https://www.elegantthemes.com/marketplace/customer-faq/

You can activate your license from two different places:

From each individual website:
Once you have installed and activated the plugin on your website, go to DonDivi > Licenses, and there you can enter the license number provided at the time of your purchase. You can find your license number in the purchase confirmation email or in your user area on the DonDivi website.

From your User Area on the DonDivi website:
Once you have installed and activated the plugin on your individual websites, you can go to your User Area on the DonDivi website to assign your licenses from there and manage them. You can activate or deactivate licenses for each website from a single place, which can be very convenient to avoid having to individually enter each of your websites.

Renew From Your Email Reminder
Your email reminder that your License will expire contains a link to the DonDivi checkout page with cart contents and license key information pre-filled for a renewal, so that you can simply check out.

Purchase History > Licenses

Access the “Licenses” tab on this page.  There you will find your expired license with a link to renew.  That link goes to the Checkout page with your information all pre-filled for an easy process.

Renew From The Checkout Page

Additionally you can simply add the product to your cart as if it were a new purchase. Then when you go to check out there’s an option to enter your previous license key.

• Click on “Renew An Existing Licence”.
• Enter the license key you wish to renew. Leave blank to purchase a new one.
• Click on “Apply License Renewal” and your key will be immediately valid after purchase.

After you’ve renewed your annual license, you’re good to go. Any new updates for the plugin will pop up on your WordPress plugins page just like any other plugin you’ve got installed on your site.

A “Subscription” is the automated payment that causes the automatic renewal of the License to use your plugin.

This payment is charged annually to your bank account since the Licenses of our plugins are also annual.

It is a helpful service in order to enjoy your plugins without interruptions or worry about renewing them every year.

Of course, you can cancel a Subscription at any time from “Subscriptions” Tab, and your License will remain active until 1 year after its purchase.

Check the status of your Subscriptions, and make sure to keep them updated in case you want to continue automatically renewing the Annual Licenses of your plugins.

You must review / update your Subscriptions…

• If you had canceled the automated payment for your Annual License at any time, but you liked the plugin and you want to receive updates, support and downloads 1 more year.
• If you are enjoying a free Annual License but it is about to expire. In this case we still do not have your bank details to renew your License automatically, so you must renew it by yourself in order to avoid your service being interrupted. On the checkout page you will be asked for your bank details (Stripe, Paypal …) and then your subscription will be activated properly.

In both cases you must renew your License. Renew will reactivate the Subscription