FAQ

We’re not planning on selling Lifetime Licenses in the near future but will revisit it as soon as we have the capability!
We do currently sell Annual Licenses following the Elegant Themes Marketplace policy.

We develop plugins, but sell Annual Licenses to guarantee our premium service to every customer:

• Unlimited Website Usage
• 30 Day Money-back Guarantee
• 1 Year Support & Updates

When installing any of our plugins on your website you must activate its License in order to receive automatic updates and technical support for 1 year. (Note that products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required).

But of course once that period expires, our plugin will continue to work although it will no longer receive updates. This could lead to a possible conflict with other plugins or themes as they are being updated while ours is not.

Therefore, we can only guarantee an optimal performance and also our premium service while that License is “active”.

You could consider it like any other Service similar to ET, which you must renew annually so that all your products (Divi, etc.) are kept updated and working perfectly on your client’s website.

One of the advantages of buying Plugins or Extensions through the official “The Divi Marketplace” is that once you install these products on your client’s website, they will all work under the same Elegant Themes API.

On this matter, Elegant Themes offers you something truly useful: Divi API Keys. Instead of using your own API on all your clients’ websites, you can assign a unique API key to each website from your Elegant Themes API Dashboard, so if your client decides stop your maintenance plan at some stage in the future, you can easily disable Elegant Themes product updates without accessing that site itself.
From that moment on, then your client should acquire their own Elegant Themes API in case they want to receive new updates.

Finally, if you have any additional questions about the Marketplace, please contact the ET Support Team.

We also recommend you to check out this good post by Craig Longmuir.

We do not offer Lite / Free versions of our products. They are only available in its Premium version which includes all features because we think it is the best way for you to get to know the full power of our awesome tools.
Anyway, You have also a 30-day money back guarantee, so if you are not satisfied we will refund your money.

Yes. DiviMenus is required in order to have Floating, Sharing and On Media working.
The DiviMenus plugin is a Divi Module which includes incredible features out of the box, but you can also make it even more powerful by adding 3 incredible Add-ons.
Floating, Sharing and On Media plugins are Add-ons for DiviMenus and require DiviMenus to be pre-installed since each of them adds a different functionality.

They are two different plugins. DiviMenus is a powerful plugin designed specifically for building various types of menus with Divi. It includes two modules: DiviMenus and DiviMenus Flex. On the other hand, DonDivi Builder is a plugin that offers a range of new premium modules for Divi, one of which is DonDivi Nav Menu. This module is highly versatile and allows for the quick creation of responsive menus.

While DonDivi Nav Menu focuses on providing functionalities for designing responsive desktop and phone navigation menus, DiviMenus offers a wider range of use cases. It includes exclusive features such as the SHOW link type, circular menus, and additional add-ons like Floating, Sharing, and On Media, which further extend its capabilities.

If you’re looking to quickly create a standard menu for your header that includes collapsible dropdowns, megamenus, and even popups, then DonDivi Nav Menu might be the easier option for you. However, if you’re seeking a more creative way to navigate your content, then DiviMenus could be the better choice.

We recommend exploring the layouts and demos available on our website and YouTube channel to find inspiration and gain a better understanding of which option suits your current project best. It’s worth noting that DonDivi Builder includes multiple modules for creating various other impressive layouts, such as Gallery, Hotspots, Tabs, Grid, and more. You could even use your imagination to design a grid-based menu, similar to the main menu on our website.

The possibilities are nearly endless, and the choice ultimately depends on your specific use case. We hope this information has been helpful. If you need further assistance, please feel free to submit a ticket from your user area or contact us through our website. We’ll be delighted to assist you!

Thank you, and happy building! 🥳

For any questions, please contact us directly via the Elegant Themes Marketplace Chat:

> HERE

LAYOUTS
You can View & Download all DonDivi Layouts from here:

> Download Layouts

You can download the entire collection of DiviMenus & DonDivi Builder layouts by clicking the blue “Supplementary Files” download button from the Elegant Themes Marketplace.

You can also browse and download them individually here. Use the toggle above the layouts to switch between previewing and downloading the layouts. You can click the button “Importing DonDivi Layouts”, which will open a popup with further information to guide you.

QUICK ACCESS

You can quickly access DonDivi Help Center directly from your website.

Products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required. Just install your plugin, activate it and start using it!

When you buy a DonDivi product, you can use it forever and on as many websites as you want. However, you will only receive our support and updates for 1 year. Once your license expires, you will need to renew your purchase on Elegant Themes to receive updates and support again. This is similar to how Elegant Themes sells its products, and should be familiar to all Divi customers.

The only difference between the “Divi Marketplace” version and the “DonDivi version” on our site is the License key.

Nothing to worry about!

More info: https://www.elegantthemes.com/marketplace/customer-faq/

You can activate your license from two different places:

From each individual website:
Once you have installed and activated the plugin on your website, go to DonDivi > Licenses, and there you can enter the license number provided at the time of your purchase. You can find your license number in the purchase confirmation email or in your user area on the DonDivi website.

From your User Area on the DonDivi website:
Once you have installed and activated the plugin on your individual websites, you can go to your User Area on the DonDivi website to assign your licenses from there and manage them. You can activate or deactivate licenses for each website from a single place, which can be very convenient to avoid having to individually enter each of your websites.

Since you’ve purchased our plugins before the recent transition to the Elegant Themes Marketplace, your license will remain active as usual and you’ll keep access to your products, updates, and support until it expires.

Once your current DonDivi subscription reaches its renewal date, it will not renew, and no action is needed on your end. If you decide to get the Divi Pro Bundle from Elegant Themes in the future, you’ll automatically gain access to all DonDivi products for free, including updates and support, as long as your Divi Pro service remains active.

You can check out this official FAQ for more details:
👉 Elegant Themes & DonDivi FAQ

A “Subscription” is the automated payment that causes the automatic renewal of the License to use your plugin.

This payment is charged annually to your bank account since the Licenses of our plugins are also annual.

It is a helpful service in order to enjoy your plugins without interruptions or worry about renewing them every year.

Of course, you can cancel a Subscription at any time from “Subscriptions” Tab, and your License will remain active until 1 year after its purchase.

Check the status of your Subscriptions, and make sure to keep them updated in case you want to continue automatically renewing the Annual Licenses of your plugins.

You must review / update your Subscriptions…

• If you had canceled the automated payment for your Annual License at any time, but you liked the plugin and you want to receive updates, support and downloads 1 more year.
• If you are enjoying a free Annual License but it is about to expire. In this case we still do not have your bank details to renew your License automatically, so you must renew it by yourself in order to avoid your service being interrupted. On the checkout page you will be asked for your bank details (Stripe, Paypal …) and then your subscription will be activated properly.

In both cases you must renew your License. Renew will reactivate the Subscription