FAQ
PRE-SALE
Are you offering Lifetime Licenses?
We’re not planning on selling Lifetime Licenses in the near future but will revisit it as soon as we have the capability!
We do currently sell Annual Licenses following the Elegant Themes Marketplace policy.
I built a website for a client, will the plugin still work when the Annual License expires? And what happens if my client decides to stop my web maintenance service first?
We develop plugins, but sell Annual Licenses to guarantee our premium service to every customer:
- Unlimited Website Usage
- 30 Day Money-back Guarantee
- 1 Year Support & Updates
When installing any of our plugins on your website you must activate its License in order to receive automatic updates and technical support for 1 year. (Note that products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required).
But of course once that period expires, our plugin will continue to work although it will no longer receive updates. This could lead to a possible conflict with other plugins or themes as they are being updated while ours is not.
Therefore, we can only guarantee an optimal performance and also our premium service while that License is “active”.
You could consider it like any other Service similar to ET, which you must renew annually so that all your products (Divi, etc.) are kept updated and working perfectly on your client’s website.
One of the advantages of buying Plugins or Extensions through the official “The Divi Marketplace” is that once you install these products on your client’s website, they will all work under the same Elegant Themes API.
On this matter, Elegant Themes offers you something truly useful: Divi API Keys. Instead of using your own API on all your clients’ websites, you can assign a unique API key to each website from your Elegant Themes API Dashboard, so if your client decides stop your maintenance plan at some stage in the future, you can easily disable Elegant Themes product updates without accessing that site itself.
From that moment on, then your client should acquire their own Elegant Themes API in case they want to receive new updates.
Finally, if you have any additional questions about the Marketplace, please contact the ET Support Team.
We also recommend you to check out this good post by Craig Longmuir.
Is there a free version to try first by chance?
We do not offer Lite / Free versions of our products. They are only available in its Premium version which includes all features because we think it is the best way for you to get to know the full power of our awesome tools.
Anyway, You have also a 30-day money back guarantee, so if you are not satisfied we will refund your money.
Getting Support & Layouts
Have you purchased on the Elegant Themes Marketplace?
Thank you! 🥳 Register here as a “DonDivi” customer and you will be able to download our Premium Layouts and also get Support directly from dondivi.com.
Note that your current account with Elegant Themes is not related to your new account with DonDivi. That is why you must register here as a new user to access our Support & Layouts.
REGISTER
Please first sign up at DonDivi.com:
SUPPORT
Once logged in, please go to Your Account > Submit Ticket.
LAYOUTS
Once logged in, please go to Your Account > Download Layouts.
Importing DonDivi Layouts: Please watch the video and follow the steps there.
QUICK ACCESS
Once registered, you can quickly access DonDivi Help Center directly from your website.
Have you purchased on DonDivi?
When buying your product at DonDivi.com, an account is automatically created for you! 🥳
As a result, you can directly download our Premium Layouts and also get Support by Log in into Your Account.
LOG IN
Please first sign in here:
SUPPORT
Once logged in, please go to Your Account > Submit Ticket.
LAYOUTS
Once logged in, please go to Your Account > Download Layouts.
Importing DonDivi Layouts: Please watch the video and follow the steps there.
QUICK ACCESS
You can quickly access DonDivi Help Center directly from your website.
Activating Your License
Whether you have purchased our product here at dondivi.com or in the Divi Marketplace, make sure to activate your license to receive plugin updates, access our support service, and download our premium layouts.
I purchased the plugin in the Divi Marketplace
Products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required. Just install your plugin, activate it and start using it!
When you buy a DonDivi product, you can use it forever and on as many websites as you want. However, you will only receive our support and updates for 1 year. Once your license expires, you will need to renew your purchase on Elegant Themes to receive updates and support again. This is similar to how Elegant Themes sells its products, and should be familiar to all Divi customers.
The only difference between the “Divi Marketplace” version and the “DonDivi version” on our site is the License key.
Nothing to worry about!
More info: https://www.elegantthemes.com/marketplace/customer-faq/
I purchased the plugin at DonDivi
You can activate your license from two different places:
From each individual website:
Once you have installed and activated the plugin on your website, go to DonDivi > Licenses, and there you can enter the license number provided at the time of your purchase. You can find your license number in the purchase confirmation email or in your user area on the DonDivi website.
From your User Area on the DonDivi website:
Once you have installed and activated the plugin on your individual websites, you can go to your User Area on the DonDivi website to assign your licenses from there and manage them. You can activate or deactivate licenses for each website from a single place, which can be very convenient to avoid having to individually enter each of your websites.
Renewing Your License
By renewing your license, you can continue enjoying the benefits of our product and stay up to date with the latest updates and support services.
I purchased the plugin in the Divi Marketplace
I purchased the plugin at DonDivi
Renew From Your Email Reminder
Your email reminder that your License will expire contains a link to the DonDivi checkout page with cart contents and license key information pre-filled for a renewal, so that you can simply check out.
Purchase History > Licenses
Access the “Licenses” tab on this page. There you will find your expired license with a link to renew. That link goes to the Checkout page with your information all pre-filled for an easy process.
Renew From The Checkout Page
Additionally you can simply add the product to your cart as if it were a new purchase. Then when you go to check out there’s an option to enter your previous license key.
- Click on “Renew An Existing Licence”.
- Enter the license key you wish to renew. Leave blank to purchase a new one.
- Click on “Apply License Renewal” and your key will be immediately valid after purchase.
After you’ve renewed your annual license, you’re good to go. Any new updates for the plugin will pop up on your WordPress plugins page just like any other plugin you’ve got installed on your site.
What is a Subscription?
A “Subscription” is the automated payment that causes the automatic renewal of the License to use your plugin.
This payment is charged annually to your bank account since the Licenses of our plugins are also annual.
It is a helpful service in order to enjoy your plugins without interruptions or worry about renewing them every year.
Of course, you can cancel a Subscription at any time from “Subscriptions” Tab, and your License will remain active until 1 year after its purchase.
Keep your Subscriptions updated
Check the status of your Subscriptions, and make sure to keep them updated in case you want to continue automatically renewing the Annual Licenses of your plugins.
You must review / update your Subscriptions…
- If you had canceled the automated payment for your Annual License at any time, but you liked the plugin and you want to receive updates, support and downloads 1 more year.
- If you are enjoying a free Annual License but it is about to expire. In this case we still do not have your bank details to renew your License automatically, so you must renew it by yourself in order to avoid your service being interrupted. On the checkout page you will be asked for your bank details (Stripe, Paypal …) and then your subscription will be activated properly.
In both cases you must renew your License. Renew will reactivate the Subscription
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