FAQ
PRE-SALE
Are you offering Lifetime Licenses?
We’re not planning on selling Lifetime Licenses in the near future but will revisit it as soon as we have the capability!
We do currently sell Annual Licenses following the Elegant Themes Marketplace policy.
I built a website for a client, will the plugin still work when the Annual License expires? And what happens if my client decides to stop my web maintenance service first?
We develop plugins, but sell Annual Licenses to guarantee our premium service to every customer:
- Unlimited Website Usage
- 30 Day Money-back Guarantee
- 1 Year Support & Updates
When installing any of our plugins on your website you must activate its License in order to receive automatic updates and technical support for 1 year. (Note that products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required).
But of course once that period expires, our plugin will continue to work although it will no longer receive updates. This could lead to a possible conflict with other plugins or themes as they are being updated while ours is not.
Therefore, we can only guarantee an optimal performance and also our premium service while that License is “active”.
You could consider it like any other Service similar to ET, which you must renew annually so that all your products (Divi, etc.) are kept updated and working perfectly on your client’s website.
One of the advantages of buying Plugins or Extensions through the official “The Divi Marketplace” is that once you install these products on your client’s website, they will all work under the same Elegant Themes API.
On this matter, Elegant Themes offers you something truly useful: Divi API Keys. Instead of using your own API on all your clients’ websites, you can assign a unique API key to each website from your Elegant Themes API Dashboard, so if your client decides stop your maintenance plan at some stage in the future, you can easily disable Elegant Themes product updates without accessing that site itself.
From that moment on, then your client should acquire their own Elegant Themes API in case they want to receive new updates.
Finally, if you have any additional questions about the Marketplace, please contact the ET Support Team.
We also recommend you to check out this good post by Craig Longmuir.
Is there a free version to try first by chance?
We do not offer Lite / Free versions of our products. They are only available in its Premium version which includes all features because we think it is the best way for you to get to know the full power of our awesome tools.
Anyway, You have also a 30-day money back guarantee, so if you are not satisfied we will refund your money.
Getting Support & Layouts
Have you purchased on the Elegant Themes Marketplace?
Thank you! 🥳 Register here as a “DonDivi” customer and you will be able to download our Premium Layouts and also get Support directly from dondivi.com.
Note that your current account with Elegant Themes is not related to your new account with DonDivi. That is why you must register here as a new user to access our Support & Layouts.
REGISTER
Please first sign up at DonDivi.com:
SUPPORT
Once logged in, please go to Your Account > Submit Ticket.
LAYOUTS
Once logged in, please go to Your Account > Download Layouts.
Importing DonDivi Layouts: Please watch the video and follow the steps there.
QUICK ACCESS
Once registered, you can quickly access DonDivi Help Center directly from your website.
Have you purchased on DonDivi?
When buying your product at DonDivi.com, an account is automatically created for you! 🥳
As a result, you can directly download our Premium Layouts and also get Support by Log in into Your Account.
LOG IN
Please first sign in here:
SUPPORT
Once logged in, please go to Your Account > Submit Ticket.
LAYOUTS
Once logged in, please go to Your Account > Download Layouts.
Importing DonDivi Layouts: Please watch the video and follow the steps there.
QUICK ACCESS
You can quickly access DonDivi Help Center directly from your website.
The Divi Marketplace
I have purchased through Elegant Themes Marketplace, how do I activate the License?
Products purchased from The Divi Marketplace will work under your current Divi License, so no additional license is required. Just install your plugin, activate it and start using it!
When you buy a DonDivi product, you can use it forever and on as many websites as you want. However, you will only receive our support and updates for 1 year. Once your license expires, you will need to renew your purchase on Elegant Themes to receive updates and support again. This is similar to how Elegant Themes sells its products, and should be familiar to all Divi customers.
The only difference between the “Divi Marketplace” version and the “DonDivi version” on our site is the License key.
Nothing to worry about!
More info: https://www.elegantthemes.com/marketplace/customer-faq/
I have purchased through Elegant Themes Marketplace, how do I renew the License?
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